RETURNS

AceCutting.com wants you to be pleased with your purchase.

Most of the products Ace Cutting sells can be returned within the first 30 days of the date of purchase.

Returns must be preapproved by AceCutting.com.

All returns must be in new, fully functional and undamaged condition, and must be returned in its original box including original packing materials, manuals and accessories.

Special-order products are final sales and cannot be returned.

When returning a product, the customer is responsible for all return shipping expenses. No refund will be given for the shipping costs in the initial delivery of order.

A restocking fee of up to 25% will be charged for return of all unopen or opened returned merchandise.

Ace Cutting will gladly refund 100% of the product price plus shipping charges and applicable tax if we shipped the wrong product. 

To return a product, follow these simple steps:

  • Log into the MY ACCOUNT section
  • On your account dashboard, click VIEW ORDER on your return order
  • Click on the RETURN link
  • Complete the necessary information fields and submit your return request.

Ace Cutting’s Returns Department will email you a Return Authorization that includes the mailing address. Please allow our team up to 48 hours to respond.

NOTE:

Include the packing slip with the reason for return and the Return Authorization form.

Write the Return Authorization number on the package mailing label.

Ace Cutting recommends you purchase insurance for returns as we are not responsible for return merchandise lost in return shipping.

If you have questions, please contact Ace Cutting at 888-283-2597.