Shipments and returns

Your pack shipment

With a number of our items being too large to ship with UPS, we will properly take in the order and call the customer with the freight shipping information and cost. 

Packages are generally dispatched within 1 day after receipt of payment and are shipped via UPS or FedEx with tracking information available. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

International Sales & Shipping Policies
We are pleased to be able to sell and ship our products worldwide. We have partnered with iGlobal Stores to fulfill all orders outside the United States. As such, please contact iGlobal Stores for all questions regarding payment, duty and tax, shipping, order status, tracking information and delivery of orders outside the U.S.
iGlobal International Checkout Benefits

• View product prices and totals in your own currency
• Choose whether or not to prepay duty and taxes to receive a guaranteed landed cost
• Multiple shipping options
• No subscription, no signup fees

Placing an International Order

1. Add the items you wish to purchase to the shopping Cart
2. Click the "International / Outside the U.S. Checkout" button
3. Complete the purchase with the iGlobal Stores checkout

Upon completion of the checkout, please contact iGlobal Stores for questions and concerns regarding international shipping, billing, customs, duties, taxes and shipment tracking numbers.
Payment Methods Accepted

1. Visa
2. Mastercard
3. Discover
4. American Express
5. JCB
6. Diner’s Club
7. PayPal

Prepaying Duty & Taxes / Guaranteed Landed Cost
In many cases, you'll be given the opportunity to prepay your duties and taxes for your order. Doing this allows you to pay for your entire order upon checkout with a guarantee that you won't be charged any VAT, duty, taxes or other shipping or customs related fees after your order is complete. Depending on your country and your order value, your order may already be under the deminimus value (the minimum amount at which local taxes are required). In such cases, no duty or tax fees are assessed.
Shipping Options
International orders may be shipped via any of the major carriers such as UPS, DHL, FedEx or Post. In order to facilitate the order process, you'll be given several shipping options based on the amount of time the order will take to arrive. Please note that all delivery times are listed in business days (Monday through Friday) so you'll want to take this into consideration when selecting your shipping method. Most shipping carriers do not ship on major holidays.
To Track Your Order

• Upon completion of your order, you'll receive an email confirmation from iGlobal Stores with order information
• An additional email will be sent once your order ships. This email will contain delivery and tracking information.
• At any time you can visit www.iglobalstores.com and click the "Track a Package" link

International Returns
If you need to return an order from outside the United States, iGlobal will typically follow the domestic return policy of this company. Please see the return policy for details.
About Your Billing Statement
Because your payment is being processed through iGlobal Stores and their payment processor, Interpay, your credit card or bank statement will reflect a charge from iGlobal Exports or Interpay.
iGlobal Stores Contact Information
Mailing Address: 2855 South 1030 West, Salt Lake City, Utah 84119
Phone: See table below 
Fax: 801.657.5255
Email: customerservice@iglobalstores.com
Website: www.iglobalstores.com